Frequently asked questions
Clear answers about booking, self-drive requirements, rates, fuel, delivery and our other services.
Booking
Do you require a reservation fee?
Yes. The reservation fee holds your car before you arrive and is deducted from your total rental fee. It is non-refundable.
How far ahead should I book?
Same-day booking is possible when a car is free, but booking 24–48 hours ahead is safer, especially in busy periods.
Can I change my reservation?
Yes, tell us at least 48 hours before your rental starts. Changes depend on availability.
What if I cancel?
The reservation fee is non-refundable. If you paid more than the fee and cancel before the rental starts, we refund the amount above it. A no-show is charged the full rental.
Can someone else book for the driver?
Yes, as long as you confirm who will drive before the booking is made.
Do you provide an official receipt?
Yes. Mention it in your reservation and we will prepare it.
Self-drive
What do I need for self-drive?
- A valid driver's license.
- Two valid government IDs (Philippine residents) or a valid passport (foreign nationals).
- Full rental payment in cash on delivery or pick-up, or in advance by GCash, Maya, bank transfer, credit card, PayPal or Wise.
- A ₱5,000 refundable security deposit, returned in full when the car comes back without damage.
Can I drive on a foreign license?
Yes. Bring your valid driver's license and your passport.
Can I choose the model, year or colour?
Not exactly. Specific variants, year models and colours depend on availability.
Can I take the car to another island?
No. Inter-island ferry trips are not allowed.
Is smoking allowed?
No. All BlueLine vehicles are non-smoking.
Can my pet come along?
No. Pets are not allowed in our cars, and a ₱1,000 fee applies.
Rates and fuel
Is fuel included?
For self-drive and with-driver rentals, no: you get a full tank and return it full. Transfers (pick-up/drop-off) include fuel. You can also ask for an all-in rate.
How much is an extra hour?
Extra hours are charged per hour for both the car and the driver. Each branch lists its hourly rate on its rates page.
How much is a driver?
A driver is charged per day of up to 10 hours, and the rate is on each branch's rates page. You provide the driver's meals, and accommodation for overnight trips outside the city.
Do you offer weekly or monthly rates?
Yes, long-term rentals get good discounts. Contact us for a quote.
Do rates change by city and season?
Yes. Rates depend on the branch, the season and the route you declare.
Delivery and return
Can you deliver to my hotel or the airport?
Yes, 24/7 doorstep delivery and pick-up, with a charge that depends on the location.
Can I return the car to another branch?
Yes, one-way rentals between BlueLine branches are possible. A one-way fee may apply depending on the distance.
What if I am late for pick-up?
Call the branch. Without word from you, the booking is cancelled one hour after the pick-up time.
What if I can't return it full?
Return it as it is. A refuelling fee is deducted from your security deposit.
Other services
Do you have bridal cars?
Yes. The price depends on the car you choose.
Do you do lipat bahay (house moving)?
Yes. Call our 24/7 support for details.
Do you rent child seats?
Yes, infant and booster seats are available on request. You can also bring your own.
Do you sell airline tickets?
Yes, we book airline, hotel and boat tickets.
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