Car Rental Booking Guide
Car Rental Booking Guide
Booking a car rental with BlueLine is straightforward — whether you are planning a business trip, a family island tour, or an airport transfer across Leyte. This guide walks you through every step of the process in detail, so you arrive prepared, confident, and ready to drive. No surprises. No confusion. Just a smooth, seamless experience from first click to final kilometer.
Step-by-Step Booking Guide
Start by deciding what type of vehicle and service best suits your trip. BlueLine offers eight vehicle categories and multiple service types — each suited to different needs and group sizes.
01. Choose Your Vehicle & Service Type:
Not sure which vehicle is right for you? Visit our Car Rental Rates to compare the full fleet, passenger capacity, and pricing before booking.
02. Submit Your Reservation Request
A short online form — 3 to 5 minutes. Pick the matching reservation page for your service type and have your trip details ready before you start; it makes everything downstream faster.
03. Receive Availability Confirmation & Quotation
BlueLine contacts you within a short time. Once your form is submitted, our team will review your request and verify vehicle availability for your chosen dates. You will be contacted — typically by phone, SMS, Viber, or email — with:
✅ Vehicle availability confirmation for your selected dates and type
✅ Total rental quotation — rates are based on your declared destinations and may vary by route complexity
✅ Reservation fee amount and payment instructions
✅ Any clarifications regarding your itinerary, schedule, or special requirements
⚠️ NOTE: Rates are based on your destination and route complexity. Your quotation is finalised at this stage.
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Official Contact Channels
𝗖𝗮𝗿 𝗥𝗲𝗻𝘁𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 & 𝗥𝗲𝘀𝗲𝗿𝘃𝗮𝘁𝗶𝗼𝗻𝘀:
Globe: +63-953-671-2454
Smart: +63-985-332-8989
Viber: +63-953-671-2454
Whatsapp: +63-953-671-2454
Telegram: +63-953-671-2454
E-mail: reserve@bluelineph.com𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 & 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀
Globe: +63-975-589-0254
Viber: +63-975-589-0254
Whatsapp +63-975-589-0254
E-mail: corporate@bluelineph.com
04. Pay the Reservation Fee to Secure Your Booking
To confirm and secure your vehicle booking, a reservation fee is required at the time of reservation. And is credited toward your total rental cost — you only pay the remaining balance at pickup. This fee serves as your commitment to the booking and ours to hold the vehicle exclusively for you from the moment you reserve it. The reservation fee is non-refundable under all circumstances, including cancellations, rescheduling, and no-shows.
05. Prepare Your Documents & Requirements
Have everything ready before pick-up/delivery day. Once your booking is confirmed, prepare the required documents and deposits. These will be verified at the time of vehicle delivery or garage pick-up.
For Self-Drive Rentals
✅ Valid Driver’s License — must be current and valid on all rental dates
✅ Philippine residents: 2 government-issued IDs | Foreign residents: Passport
✅ ₱5,000 Security Deposit — paid in cash upon delivery. Returned in full when the vehicle is returned with no damage.
✅ Full rental payment in cash upon delivery. (Credit Card / PayPal payments must be settled before your rental date.)
✅ One primary physical ID held as deposit — retained by our team and returned when the vehicle is returned in good condition.
IMPORTANT: Physical IDs are verified in person at the time of vehicle delivery or garage pick-up. Digital copies are not accepted as a substitute for the physical ID deposit.
06. Vehicle Delivery or Garage Pick-Up
On the day of your rental, BlueLine will either deliver the vehicle to your preferred location in Tacloban, or you can pick it up directly from our garage, in line with the process outlined in our Car Rental Release Policy Guide.
PRO TIP: Take photos of the vehicle from all angles before driving away. This protects both you and BlueLine should any question arise about pre-existing condition.
07. Enjoy Your Journey Across Tacloban & Leyte
With the keys in hand and the contract signed, your rental begins—whether you’re heading to the airport, exploring Leyte’s beaches, attending a corporate engagement, or touring heritage sites, our vehicles are maintained for comfort and reliability, with support outlined in our Car Breakdown & Roadside Assistance Guide. For immediate help, our Assistance Team is available 24/7.
08. Return the Vehicle & Collect Your Deposits
Return the vehicle to the agreed location — either BlueLine’s garage or a specified drop-off point — on or before your agreed return date and time. The BlueLine team will conduct a final inspection before releasing your deposits, as outlined in our Car Rental Return Policy.
Our staff will inspect the vehicle for any damage against the pre-rental condition including the Fuel level. Any outstanding charges (extended days, excess fuel, or documented damage costs) are settled before release of the PHP 5000 Security Deposit.
REMINDER: If you anticipate a late return, contact BlueLine as early as possible. Extended rental periods are subject to the applicable daily rate and vehicle availability.
Frequently Asked Questions (FAQS)
Q: How does the reservation fee work?
A: Reservation fee secures your preferred vehicle before arrival. Pay via PayPal, Credit Card, Bank Deposit, GCash, or Maya.
Q: Can I book a car rental in Tacloban on the same day?
A: Same-day bookings may be possible depending on vehicle availability, but are not guaranteed. We strongly recommend booking at least 24–48 hours in advance — especially during peak travel periods.
Q: Is the reservation fee part of my total payment or an extra charge?
A: The reservation fee is deducted from your total rental fee — it is not an additional charge. Think of it as a booking deposit that secures your vehicle and rental date.
Q: Can I pay the full rental amount in advance via credit card or PayPal?
A: Yes. If you prefer to pay by credit card or PayPal, the full rental amount must be settled prior to your rental date.
Q: Can a foreign traveler rent a car with Tacloban?
A: Yes. In lieu of Philippine government IDs, a valid passport is accepted as the primary identification document. Foreign nationals on a self-drive rental will also need a valid international or Philippine driver’s license.
Q: What happens if I need to extend my rental period?
A: Contact our team as early as possible if you need to extend. Extensions are subject to vehicle availability and the applicable daily rental rate. Do not simply return the vehicle late without prior notice — this could result in additional charges.
Q: Is there a minimum rental period?
A: BlueLine offers flexible rental plans including daily and longer-term arrangements. Specific minimum periods may apply depending on the vehicle type and service.
Q: Will my security deposit definitely be returned?
A: Yes. ₱5,000 security deposit is returned in full upon returning the vehicle in its original condition with no damage.
Book Your Tacloban Car Rental with Confidence
Our dedicated support team is available across Eastern Visayas, ensuring reliable assistance whenever you need it. Reach out through your preferred communication channel — anytime, for any concern. Because At BlueLine, we combine quality vehicles, exceptional customer service, and a seamless booking process to ensure your travels begin with confidence.
Stay connected through our facebook page for the latest updates, and service announcements. Have questions or inquiries? Reach out via our contact page – we’re 24/7 ready to help. For more inspiration, expert travel tips, and destination guides, explore our blogs curated to elevate your travel experience across Eastern Visayas.